Check guests in by name or email
When a guest can't show their ticket, find them by name or email and check them in by hand.
Where to find it: Check-In Guests → Check-In Manually, or event dashboard → Manual Check-In
How to do it
- On your phone: tap ☰ → Check-In Guests, choose the event, then tap Check-In Manually. On a computer: in the event dashboard, open Overview and click the Manual Check-In tab.
- Search by the guest's email or name. Each ticket is its own row.
- Tap the + icon on their row. You see Ticket successfully verified, and the icon turns into a green tick.
On a computer, Validated at shows when each ticket was checked in. Ticket Scanned and Admission at the top update live. Checked in the wrong ticket? Click the green tick again to undo it.
Tip: for everyone else, scan tickets with your phone — it takes seconds per guest.