Where's my ticket?
We email your ticket straight after you buy, and you can get it on WhatsApp too. It's always in My Tickets on Tessera.
Where to find it: Confirmation email, My Tickets or WhatsApp
How to find it
- Check your inbox, and your spam folder, for an email from the organiser with the subject Your Ticket(s) for followed by the event name. Click My Ticket(s) to open your ticket, or add it to Google Wallet or Apple Wallet.
- Or sign in to Tessera, open My Tickets and click See Ticket(s) on the event.
- Want it on WhatsApp? Right after buying, click Receive Ticket(S) On Whatsapp, enter your number and click Send Ticket(S). Tick Always receive my Tickets on WhatsApp to get every future ticket there.
- Typed the wrong email? Click Wrong Email? Forward Ticket(S) and enter the right one.
Still can't find it? Use Contact Organizers in My Tickets (the ⋮ menu on the event) and ask them to resend it.
The WhatsApp number is automated and replies aren't read: send any questions to the organiser's email.
Tip: can't make it after all? Request a refund.
Related
Send your ticket to someone elseTyped the wrong email, or buying for a friend? Forward your ticket to another email.Add your ticket to Apple Wallet or Google WalletKeep your ticket on your phone, ready to show at the door.Contact the organiserQuestions about an event, your ticket or a refund? The organiser is the person to ask.Request a refundAsk the organiser for a refund from My Tickets on Tessera.