Payouts & refunds
Why you need a new Stripe Express accountWhy Tessera uses its own Stripe Express account, even if you already have Stripe.Which countries are supported?The countries where you can connect a Stripe account to get paid.Connect Stripe as an individual or sole proprietorWhat you need to connect Stripe if you run events as yourself.Connect Stripe as a companyWhat you need to connect Stripe for a registered company.Connect Stripe as a charity, society or clubWhat you need to connect Stripe for a charity, society or club.Do I need a Letter of Authority?When Stripe asks for a Letter of Authority, and who should sign it.My Stripe setup is stuckThe three usual reasons Stripe verification stops, and how to fix them.Cross-border sales and the 2% FX feeWhen an extra 2% FX fee applies, and how to avoid it.When do I get paid?Choose how often your ticket money is sent to your bank.See your balance and payoutsSee your balance and every payout in one place.Are all tickets refundable?How refunds work on Tessera, for you and your buyers.Handle refund requestsApprove or decline refund requests from your buyers.Refund or cancel a ticket yourselfRefund or cancel a ticket yourself, without waiting for a request.Handle rescheduling requestsLet buyers move to another date instead of asking for a refund.