Request a refund
Ask for a refund from My Tickets on Tessera, not from your ticket email. Free tickets are cancelled straight away; for paid tickets, the organiser accepts or declines your request.
Where to find it: My Tickets → ⋮ → Cancel & Request Refund
How to do it
- Sign in to Tessera, open My Tickets, click ⋮ on the event, then Cancel & Request Refund.
- In Request Refund, use + and − to choose how many tickets you want to cancel.
- Check Paid by Customer, any Cancellation Fee and your Total Refund.
- Give a reason for your request, then click Request Refund.
Free tickets are cancelled straight away. Refunds for paid tickets need the organiser's approval: your request shows Pending until they accept or reject it.
You can cancel your request at any time before it's processed. If the organiser rejects it, we email you their reason.
Tip: for repeating events, you can move your ticket to another date instead.