When will I get my refund?

Once the organiser issues your refund, we email you, and the money reaches you within 7–10 days.

Where to find it: Refund email

How it works

1. You request a refund, or the organiser refunds you directly.
2. For paid tickets, the organiser accepts or declines your request.
3. When it's issued, you get a refund email.
4. The money goes back to the card or account you paid with.

Why the amount can be lower

The refund can be lower than what you paid if the organiser doesn't cover the platform fee, or if a Cancellation Fee applies. You see the Total Refund before you send your request.

No money after 10 days? Check with your bank first, then contact the organiser with your order number.