Update, refund or cancel several tickets in an order
When an order holds several tickets, select the ones you need and change, refund or cancel them in one go.
Where to find it: Tickets tab → order number → Ticket(s) in This Order
How to do it
- In the event dashboard, open Overview and click the Tickets tab.
- Click the order number (it starts with TS-) to open the order.
- Under Ticket(s) in This Order, tick the tickets you want, or the box at the top for all of them.
- Pick an action from the bar that appears.
Which action to pick
| Action | What it does |
|---|---|
| Change Email & Name | Moves the selected tickets to another name and email |
| Refund Ticket | Refunds the selected paid tickets: see Refund or cancel a ticket yourself |
| Cancel Ticket | Cancels the selected tickets |
Tip: to refund a single order, see Refund or cancel a ticket yourself.