Cancel an event
There's no one-click cancel for an event that's on sale. Stop sales, then refund or cancel each ticket from your dashboard. Each attendee is emailed automatically as you do.
Where to find it: Toolbox → Suspend Sales, then Tickets tab → ⋮ → Refund Ticket
If your event is still in pre-launch, click Cancel Event in the Toolbox. We email everyone who registered interest.
How to do it
- Open the event and click Suspend Sales in the Toolbox so no one else buys. See Pause or reopen sales.
- In Overview, click the Tickets tab.
- Click ⋮ on each row, then Refund Ticket for a paid ticket or Cancel Ticket for a free one.
- For an order with several tickets, select them all and refund them together: see Update, refund or cancel several tickets in an order.
Tip: tell attendees what happened and what's next with Email your attendees. What happens to fees on a refund is in Refund or cancel a ticket yourself.
Related
Refund or cancel a ticket yourselfRefund or cancel a ticket yourself, without waiting for a request.Delete an eventDelete a draft or an event with no sales. For events with sales, contact us.Pause or reopen salesStop ticket sales temporarily without unpublishing your event.Email your attendeesSend updates to everyone with a ticket, or only to some ticket types.