Find an order or attendee
Search any buyer by email in the event's Tickets tab. Each order shows the ticket category, status, revenue and how it was paid, with no need to download a report.
Where to find it: Event dashboard → Overview → Tickets
How to do it
- Open the event from your dashboard.
- In Overview, click the Tickets tab.
- Search by the buyer's email.
- Click the order number (it starts with TS-) to open the order: purchase date, customer name and email, payment method, a Payment Breakdown (subtotal, fees, total paid) and every ticket in it with its status.
Orders sent through guest invitations show as Complimentary order, with who sent them.
Tip: buyer can't find their ticket? Resend the confirmation email from the same order.
Related
Resend a confirmation emailSend a buyer their ticket again in one click.Update, refund or cancel several tickets in an orderChange, refund or cancel several tickets in one order in a single step.Refund or cancel a ticket yourselfRefund or cancel a ticket yourself, without waiting for a request.Download your attendee reportExport every buyer and order to a spreadsheet.