Send different emails per ticket category
By default, every ticket holder gets the same confirmation and reminder emails. Create more templates and assign ticket categories to them, so VIPs, tables or guests each get their own.
Where to find it: Engagement → System Emails → Ticket Confirmation Email settings → + Add Email
How to do it
- Open Engagement → System Emails and click the settings icon next to Ticket Confirmation Email to open Manage Ticket Confirmation Emails.
- Click + Add Email to create a template.
- Click its pencil icon to set the sender name, reply-to email address, subject line, event image and email description.
- Drag each ticket category from Default Email onto the template it should use.
Edit a template with the pencil icon or delete it with the bin. Changes apply to new buyers only; emails already sent don't change.
Tip: to send a one-off message to one ticket category instead, filter by Ticket Category in Email your attendees.
Related
Customise confirmation and reminder emailsAdd your own details to the emails buyers get after checkout and before the event.Create paid or free ticket typesAdd as many ticket types as you need, each with its own price and quantity.Resend a confirmation emailSend a buyer their ticket again in one click.