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Tickets delivered on WhatsApp

Updated 22 October 2026 · For organisers

Buyers can choose to get their tickets on WhatsApp from our Tessera Ticket business account, as well as by email. There's nothing for you to set up.

Where to find it: After checkout → Receive Ticket(S) On Whatsapp

How it works

  1. Right after checkout, the buyer clicks Receive Ticket(S) On Whatsapp, enters their number and clicks Send Ticket(S). They can tick Always receive my Tickets on WhatsApp for future tickets.
  2. They get a WhatsApp message from Tessera Ticket with their name, the event name, venue and date, and your contact email for questions.
  3. Their tickets are attached as a PDF: each one shows the QR code, ticket category, valid-for date and time, and ticket number.
  4. Two buttons, View Event Page and Get Directions, take them to your event.

The WhatsApp number is automated and we don't monitor replies. Attendees should email you, using the address in the message.

Tip: if a buyer can't find their ticket, point them to Where's my ticket?.

Where's my ticket?Find your ticket in your email, in My Tickets or on WhatsApp.Customise confirmation and reminder emailsAdd your own details to the emails buyers get after checkout and before the event.Resend a confirmation emailSend a buyer their ticket again in one click.