Are all tickets refundable?
Yes. Every event on Tessera supports refunds, and there's no setting to turn them off. You decide which refund requests to accept.
How refunds work
| Situation | What happens |
|---|---|
| A buyer asks for a refund | You accept or refuse it. See Handle refund requests. |
| A buyer of a repeating event asks to change date | You approve or reject the move. See Handle rescheduling requests. |
| You want to refund someone | You refund the ticket yourself, without a request. See Refund or cancel a ticket yourself. |
| Platform fees | Non-refundable. You absorb them or deduct them from the refund. |
Tip: to see what your buyers do, see Request a refund.
Related
Handle refund requestsApprove or decline refund requests from your buyers.Refund or cancel a ticket yourselfRefund or cancel a ticket yourself, without waiting for a request.Handle rescheduling requestsLet buyers move to another date instead of asking for a refund.Request a refundAsk the organiser for a refund from My Tickets on Tessera.