Handle refund requests

When a buyer asks for a refund, we email you and the request waits in your dashboard. You accept it and issue the refund, or reject it with a reason that we email to the buyer.

Where to find it: Refund Requests tab

How to do it

1. Open the Refund Requests tab. A badge shows how many requests need action.
2. In the Action column, choose Accept or Reject.
3. If you accept, click Issue Refund.
4. If you reject, write your reason and click Reject and Send. The buyer gets your reason by email.

You can review the status of every request, approved or rejected, at any time. Buyers can cancel a request until you process it.

Tip: you can also refund a ticket without waiting for a request. See Refund or cancel a ticket yourself.