Handle rescheduling requests
Buyers of a repeating event can ask to move their tickets to another date instead of asking for a refund. Rescheduling is on automatically for repeating events, and you approve or reject each request.
Where to find it: Rescheduling tab
How to do it
- We email you for every new request.
- Open the Rescheduling tab. A badge shows how many requests need action.
- In the Action column, click Approve Request to move the tickets.
- To decline, write your reason and click Reject and Send.
The buyer gets an email with your decision, including your reason if you reject.
Tip: to see what your buyers do, see Move my ticket to another date.